Find answers to all your questions about adopting and caring for your virtual pets

Getting Started

How do I create an account?

Creating an account is easy! Just follow these steps:

  1. Click the "Sign Up" button on our homepage
  2. Enter your email address and create a password
  3. Choose a username for your profile
  4. Name your first virtual pet
  5. Accept our Terms of Service and Privacy Policy
  6. Click "Create Account"

You'll receive a confirmation email to verify your account. Once verified, you can start playing immediately!

Is Virtual Pet World free to play?

Yes! Virtual Pet World is completely free to download and play. All core gameplay features are available without any cost.

We offer optional premium memberships and in-game purchases for:

  • Exclusive pet accessories and outfits
  • Special pet species
  • Premium home decorations
  • Monthly reward bundles

These purchases are completely optional and not required to enjoy the game.

What devices can I play on?

Virtual Pet World is available on:

  • iOS: iPhone and iPad (requires iOS 13 or later)
  • Android: Phones and tablets (requires Android 8.0 or later)
  • Web Browser: Chrome, Safari, Firefox, Edge (latest versions)

Your account and pets sync across all platforms, so you can access them from any device.

Pet Care Basics

What types of pets can I adopt?

We currently offer these pet categories:

  • Dogs: 15+ breeds with unique personalities
  • Cats: 12+ breeds from playful to lazy
  • Small Animals: Rabbits, hamsters, guinea pigs
  • Exotic Pets: Dragons, unicorns, phoenixes
  • Fantasy Creatures: Custom mythical hybrids

New pet types are added every season through game updates.

How do I take care of my pet?

Your virtual pet has several needs you'll need to manage:

  • Hunger: Feed your pet regularly with appropriate food
  • Happiness: Play games and interact with your pet
  • Energy: Make sure your pet gets enough sleep
  • Hygiene: Bathe and groom your pet
  • Health: Visit the virtual vet when needed

Each pet type has slightly different needs. Pay attention to your pet's mood indicators to know what they require.

Can my pet get sick or die?

Pets in Virtual Pet World cannot die, but they can get sick if neglected for too long. Sick pets will:

  • Move more slowly
  • Show visible signs of illness
  • Stop playing or responding
  • Lose happiness faster

To heal your pet, visit the in-game vet clinic for treatment. With proper care, your pet will make a full recovery!

If you don't log in for 30+ days, your pets enter "hibernation mode" until you return, so they never suffer from long-term neglect.

Game Features

How many pets can I have?

The number of pets you can have depends on your account level:

  • Starter Accounts: 3 pets maximum
  • Level 10+: 5 pets maximum
  • Level 25+: 8 pets maximum
  • Premium Members: 12 pets maximum

You can switch between active pets at any time from your home screen. Inactive pets are cared for automatically.

Can I interact with other players?

Yes! Virtual Pet World has several social features:

  • Pet Playdates: Set up play sessions between pets
  • Trading: Exchange items and accessories
  • Neighborhoods: Join communities of players
  • Events: Participate in seasonal activities
  • Leaderboards: Compete in pet shows and contests

All social interactions are moderated to ensure a safe, friendly environment. You can adjust privacy settings at any time.

What are pet skills and how do I train them?

As your pets grow, they can learn special skills:

  • Tricks: Sit, roll over, dance, etc.
  • Abilities: Special moves based on pet type
  • Talents: Unique skills that develop over time

To train your pet:

  1. Ensure your pet is well-rested and fed
  2. Use the Training menu
  3. Practice the skill repeatedly
  4. Reward your pet with treats

Higher level pets learn skills faster and can master more complex abilities.

Account & Technical

How do I reset my password?

If you've forgotten your password:

  1. Go to the login screen
  2. Click "Forgot Password"
  3. Enter the email associated with your account
  4. Check your email for a password reset link
  5. Click the link and create a new password

If you don't receive the email within 5 minutes:

  • Check your spam/junk folder
  • Make sure you're checking the correct email
  • Contact support if you still can't find it
Can I transfer my account between devices?

Yes! Your Virtual Pet World account syncs across all devices. To transfer:

  1. Make sure you're logged out of all devices
  2. Install the app on your new device or visit the website
  3. Log in with your existing credentials
  4. Your pets and progress will sync automatically

Important: Always use the same login method (email, Google, or Facebook) to access your account.

What should I do if the game isn't working?

Try these troubleshooting steps:

  1. Check for updates: Make sure you have the latest version
  2. Restart the app: Close and reopen the application
  3. Clear cache: In app settings, clear temporary files
  4. Check internet: Ensure you have a stable connection
  5. Reinstall: As a last resort, uninstall and reinstall

If problems persist, contact our support team with:

  • Your device model and OS version
  • A description of the issue
  • Screenshots if possible

Still have questions?

Our support team is happy to help with any questions not covered in our FAQs.

Contact Support